Hassle-Free Maya Cash In via Metrobank

Yes, you need to pay a 2% cash in fee whenever you add money to your PayMaya account through Metrobank. But as long as you maintain the cash in amount within the Php 10,000.00 monthly threshold, the convenience fee will be credited back to your account in 24 hours.

When you have reached your monthly threshold of Php 10,000.00, the 2% becomes non-refundable.

The 2% cash in fee serves as the processing fee each time you add money through digital and over-the-counter channels. However, this will be refunded to your PayMaya account if you don’t exceed Php 10,000 cash in for that month.

Online and mobile banking are safer ways to transfer funds, during and even after the COVID-19 pandemic. With digital transactions, you can minimize in-person interactions and physically handling money.

You can confirm all successful cash in transactions through your PayMaya app’s activity list. Since it reflects real-time updates of credited amounts and billed processing fees, you can use it to check all your account transactions.

Keep track of your monthly cash in limits and make sure to not go beyond the Php 10,000.00 monthly threshold. Doing so will automatically qualify you for a cash in rebate. However, rebates are only applicable when you cash in via channels that bill processing fees. Otherwise, cashing in through partner channels that don’t charge fees won’t entitle you to refunds.

The refund will be reflected on your account within 24 hours after the cash in transaction. If you have not received it by then, you can contact any of our following support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

We at PayMaya want to provide you with the best possible experience. For any concerns, you may contact us through our official support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

PayMaya has various cash in partners you can explore to transfer funds to your PayMaya account in the meantime.

Our PayMaya Customer Support Team can help address all PayMaya-related concerns. You may contact them via the following channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

To add money to your PayMaya account through Metrobank, you need to use your PayMaya app on your mobile device. You can cash in via your enrolled Metrobank account by simply entering the required details and the amount you want. Once the transaction is completed, you will receive an SMS confirmation.

After cashing in to your PayMaya account, you can now enjoy the convenience of cashless transactions with our many payment partners. You can also shop online with and send money to your loved ones with just a few taps. In addition, with less physical contact, cashless transfers can enhance your and your family’s safety during this pandemic and beyond.

To conveniently cash in to your PayMaya account, enroll your Metrobank account in the PayMaya app. Once you’ve done this, you can now add money to your PayMaya account anytime. All you need to do is to follow these steps:

1. Log in to the PayMaya app.
2. Tap the “Cash In” icon on the home screen.
3. Tap “Bank Account” and then tap the Metrobank logo.
4. Follow the next instructions and wait for an SMS confirmation, signaling the transaction is successful.

If you have a Metrobank mobile banking app, you can also use it to transfer funds to your PayMaya account. Simply follow these steps to successfully cash in:

1. Log in to your Metrobank account using its mobile banking app.
2. Select My Bills, then click One-Time Payment.
3. Choose PayMaya on the biller name field.
4. Enter the required information, including the subscriber name and desired amount.
5. In the bill reference field, input the PayMaya mobile number using the format 63xxxxxxxxxx and then tap “Pay.”
6. Select the source account.
7. Carefully review all details before pressing submit.
8. Finally, enter the one-time password (OTP) you receive to complete the transaction.

Once you have received an SMS confirmation, all that’s left to do is experience cashless transactions using your PayMaya app!

The cash in fee for each transaction is set at 2%, which will be charged from the total amount you have entered in the corresponding field. However, this convenience fee will be refunded later if you have not reached the total monthly cash in limit of Php 10,000.

For instance, let’s say you want to cash in Php 1,000 to your PayMaya account through Metrobank. The sample computation will look like this:

Php 1,000 x 2% = Php 20.00
Php 1,000 - Php 20.00 = Php 980.00

Once you have successfully cashed in, your PayMaya account will be credited with Php 980.00. Meanwhile, you can expect the Php 20.00 to be refunded to your account within 24 hours.

If you have exceeded the monthly threshold of Php 10,000.00, then the 2% fee will become non-refundable. This will continue until the following month. When your limit resets during this time, you can receive cash in fee refunds again.

For regular PayMaya account holders, the cash in limit is Php 50,000.00 every month. When you fully upgrade your account, you can raise your monthly cap to Php 100,000.00. If you are interested in enjoying the benefits of an upgraded PayMaya account, you can visit this page.

You can easily view your monthly cash in limit by following these steps:

1. Log in to your PayMaya account.
2. In your app’s home screen, select the Main Menu icon located at the top left corner.
3. Select “Account Limits” from the list of options.
4. You can then check your daily and monthly limits.

Keep in mind that your daily limits will reset the next day, while monthly limits are refreshed on the first day of the following month.

All official PayMaya agents, officers, and support staff will never request you to divulge any of the following private information:

• Your password or one-time password (OTP)
• Your PIN
• Your complete card number with CVV and expiry date

IMPORTANT: If an officer asks for any of these sensitive details, you can report them to our hotline at (632) 8845-77-88 or through our toll-free number: 1800-1084-57788. We also recommend immediately changing your passwords and PINs if you feel your account has been compromised.