PBCOM Mobile Banking

Before you can proceed with PayMaya cash in transactions via PBCOM, you should first register your account via PBCOM online banking. Just go to the “Manage Accounts” menu and then choose the “Register Third Party Accounts - Other Banks” option. From there, follow the instructions to register your PayMaya account.

After successfully registering, log in to the app and then choose the “Cash In” icon on the home page. Then, on the list of cash in partner channels, tap the PBCOM icon. You’ll then see a step-by-step process on how to use the PBCOM online banking portal to add money to your PayMaya account. After you’ve successfully completed the transaction, you’ll receive a text message to confirm the cash-in transaction.

Cashing in via PBCOM offers plenty of advantages. First, the money will be instantly credited to your PayMaya account. This means you can immediately use the app’s features to experience a new level of cashless convenience. Using digital cash-in methods also minimizes the need for physical contact and cash-handling. This is especially crucial if there’s a public health emergency, natural calamities, or other similar situations.

Yes. There is a 2% cash in fee for every time you use your PBCOM account to add money to your PayMaya account. Don’t worry, though, because this cash in fee will be refunded as long as you have not reached your monthly Php 10,000.00 free cash in threshold.

In case you have already reached the threshold for the month, the 2% cash in fee will serve as the convenience fee. This amount will not be refunded to your PayMaya account.

The 2% fee is the service charge you pay for the convenience of adding money through PayMaya’s digital and over-the-counter cash-in channels. The amount will be refunded to your PayMaya account on the following day, provided that you have not exceeded the Php 10,000.00 threshold for the month.

PayMaya encourages the usage of digital cash-in channels such as mobile banking and online banking. These methods are not only faster and more convenient but also safer in many situations.

After you have registered your PayMaya account as a third party account through PBCOM’s online portal, you can now start adding money by following the steps below:

1. Log in to your PBCOM Online Banking account.
2. Select “Transfer” and then click “Send Money to Deposit Account.”
3. Select your “Source Account” from the list.
4. Under “Target Account,” select “Other Banks” and choose PayMaya.
5. Enter the desired cash-in amount and then click “Send.”
6. On the “Enter OTP” field, type the one-time password/PIN (OTP) that will be sent to your registered mobile number then click “Submit.” You may also opt to answer a challenge question instead of using the OTP.
7. Wait for an SMS from PayMaya confirming that the money has been credited to your account.

Note that the minimum cash-in amount via PBCOM Online Banking is Php 500, with a maximum of Php 10,000.00 per transaction.

PayMaya’s cash in fee is fixed at 2% per successful transaction. The amount will be deducted from the total cash amount to be credited to your PayMaya account. If your total cash in amount for the month is below or exactly Php 10,000.00, the 2% fee will be refunded within 24 hours to your PayMaya account.

For a sample computation, let’s say you want to cash in Php 1,000.00 to your PayMaya account via PBCOM. This means that 2% of Php 1,000.00 or Php 20.00 will be the cash in fee.

Php 1,000.00 x 2% = Php 20.00
Php 1,000 - 20 = Php 980.00

In short, you will receive Php 980.00 in your PayMaya account if the amount you will cash in is Php 1,000.00. The Php 20.00 will be credited back to you on the following day as long as you have not exceeded the Php 10,000.00 cash-in threshold for the month on the day that you cashed in. If you are over this limit, the Php 20.00 cash-in fee will no longer be refunded.

PayMaya has a “Recent Activities” section on the bottom part of the app’s home page. You can tap on “View All” to see all the latest transactions, which include cash-ins with the amount credited to your account and any other fees that you have paid.

If you notice any discrepancies, you can get in touch with PayMaya’s customer support team.

PayMaya has plenty of cash in partners, both online and offline, to help you add money to your PayMaya account. You can check out this link for a complete list of cash in channels.

Meanwhile, for concerns like cash in availability and other services, please contact using our official customer support platforms:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

If you have a regular PayMaya account, your total cash in limit is Php 50,000.00. If you already reached the Php 10,000.00 threshold, you can still cash in up to Php 40,000.00 but this will already incur the 2% fee.

You can increase the monthly total limit to Php 100,000.00 if you upgrade your PayMaya account. Visit this link if you’re interested in upgrading your account to enjoy more perks. Of course, PBCOM has its own transaction limits so keep these in mind as well.

Simply follow the steps below to track your monthly limits:

1. Launch your PayMaya app and log in to your account.
2. Choose the Main Menu icon found at the top left corner of the app’s home screen.
3. Find and tap “Account Limits.”
4. Toggle between the “Daily” and “Monthly” tabs to check the status of your account limits.

Your daily limits are reset the following day, while your monthly limits reset on the first day of the following month. Make it a habit to check your daily and monthly limits to avoid paying extra fees.

As long as you haven’t reached the threshold for the month, the cash in fee will be refunded to your PayMaya account after 24 hours. If you have already reached the threshold, you will no longer receive a refund. You will be eligible for refunds again the following month, immediately after the limits are reset on the first day.

Do note that there are many PayMaya cash in partners that don’t charge convenience fees. If you add money to your PayMaya account through these channels, then you won’t be qualified for any refunds because there are no service charges.

PayMaya makes every effort to ensure that the cash in fees are refunded to qualified accounts within 24 hours. If you have not received it within that time, you may reach us through the following customer support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

PayMaya agents, officers, and support staff receive quality training and conduct themselves with utmost professionalism. They will never ask you to share sensitive information such as:

• Your password or one-time password (OTP)
• Your PIN
• Your complete card number with CVV and expiry date

IMPORTANT: If you encounter any person claiming to be a PayMaya agent or officer and they are requesting these private details, you can report them to us through our hotline at (632) 8845-77-88. You can also call our toll-free number: 1800-1084-57788.

Change your passwords and PINs immediately if you think that your account has been compromised. Do this even before you contact PayMaya support.

The PayMaya Customer Support Team is always ready to help you address any concerns you may have with your account. You can get in touch with them through the following channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares