10 Things You Need To Know About The Maya Card

The Maya card is one of our many awesome features, so understanding how it works is a must!

If you’re just starting out with the app or want your own physical Maya card, you’re in the right place.

#1 There are two types of Maya cards: physical and virtual.

The virtual card is built into each user’s Maya app, and is generated based on your account name and other registration details. It has everything you need to order online: a card name, card number, expiration date, and CVV / CVC (card security codes).

You can either get a virtual Visa or a virtual Mastercard.

On the other hand, the physical card is an external Maya card that you link to your app. There are three kinds: the EMV chip card, the Beep card, and the payWave card (tap and EMV chip). Of the three, only the EMV and payWave card are currently available for purchase.

#2 Your Maya cards are prepaid cards, not credit cards.

Prepaid cards (like debit cards) basically access money that’s already in your account: your Maya balance. Once your account balance runs out, they can’t be used to purchase anything.

Keep an eye on your account balance within your app, especially if you use both the virtual and physical card.

Both the physical and virtual Maya cards are debit cards.

#3 Each card has its own uses.

Your virtual card is designed to be used for online purchases and digital subscriptions. You will need your card details (i.e. card name, 16-digit card number, expiration date, and CVV/CVC) when you transact with various e-commerce sites. Most of them will only allow purchases with cards that have all these details, especially the card name.

When you don’t have cash, you have the option to use the physical Maya card at restaurants, department stores, and other establishments that accept card payments.

The physical card can be used at point-of-sale terminals that have EMV chip readers, as well as payWave terminals where you can just tap your card to make a transaction. It all depends on the kind of card you’ve got.

#4 You have to activate your virtual Maya card for it to work.

work.

One of the first things you need to do after registering for a Maya account is activate your virtual card. It’s a two-step process: load at least PHP 100 into your Maya account, then tap View Card.

The first step is crucial: you can’t view your card at all with less than PHP 100 in your Maya. Visit maya.ph/addmoney-channels to learn where you can add money to your account!

#5 You can buy a physical Maya card online or at selected physical stores.

You can buy a physical Maya card at the following places:

The SM Store Business Services
Robinsons Department Store Business Centers
LCC Supermarkets
Gaisano Capital Business Centers
Selected Family Mart branches

If you prefer to order one online, just visit store.maya.com. You can even buy bundles of three or four cards at a discount, and orders of PHP 300 and above get FREE shipping!

#6 You have to link a new physical Maya card to the app for it to work.

Linking a physical card to your app gives it access to your Maya account balance.

Just tap More (iOS) / Menu (Android), then My Cards and Link Maya Card to get started.

#7 You can link up to three physical Maya cards to your app at one time.

If you want to load a fourth card, you’ll have to remove one of the existing three that are already linked.

You can also do that on the My Cards tab from earlier. Tap the card you want to remove, then Block Card.

#8 You use your physical Maya card to withdraw from any BancNet ATM.

When you link a Maya card, you have to set a unique 6-digit PIN for the purpose of withdrawing from an ATM in the future.

If you’ve forgotten your PIN, you can always reset it any time you want. Just tap More (iOS) / Menu (Android), tap My Cards, select the card you want to use, then tap Reset PIN.

Be sure to read this handy guide before withdrawing from an ATM for the first time!

#9 You can block a lost Maya card.

This is a surefire way to keep anyone from spending your Maya balance through the stolen card.

It’s as easy as tapping More (iOS) / Menu (Android) then My Cards, selecting the card you want to block, then tapping Block Card.

Remember: Once you block a card, it can never be re-linked to your or any other Maya app.

#10 All Maya cards have an expiration date.

Block an expired Physical card from your app, then re-link a new one. Snap your card in half before disposing of it to make sure no one can try to use or re-sell it!

If your virtual card is expired, message @MayaCares on Facebook to start the process of getting your card replaced!

For more questions and concerns, message @MayaCares on Facebook anytime and we’ll get back to you as soon as we can!