Maya Support

I encountered a transaction error, what do I do?

Last update: April 04, 2022


If this is an In-App transaction: 

  1. Check if you have good internet connection. 
  2. Make sure that you have entered the correct and complete information. 
  3. Check for any reported downtime announced by Maya and/or the merchant. 
  4. Try processing the transaction again after a few minutes. 

If this is a Card transaction:  

  1. Ensure that you are using the updated card embedded with EMV chip. 
  2. Check the type of error received. 
  3. Check for any reported downtime announced by Maya and/or the merchant. 
  4. Try processing the transaction again after a few minutes. 

If you are still encountering problems while doing a transaction, you can contact us on our customer support channels:

About Maya

Maya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

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