Maya Support

My Add Money via bank wasn't credited to my Maya, what do I do?

Last update: April 04, 2022

Monitor your account to check if your transaction is still within the mentioned timeframe of your bank. If the amount is still not credited beyond the timeframe, you can send a message to MayaCares on Facebook or send an email to  

You may also visit for more details about the Add Money channels or reach out to your specific bank for moreinformation.  

About Maya

Maya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

No Maya Negosyo App yet? Download it below for free!

Download PayMaya on Google Play