Maya Support

My Add Money via bank wasn't credited to my Maya, what do I do?

Last update: April 04, 2022


Monitor your account to check if your transaction is still within the mentioned timeframe of your bank. If the amount is still not credited beyond the timeframe, you can send a message to MayaCares on Facebook or send an email to support@paymaya.com  

You may also visit https://www.maya.ph/addmoney-channels for more details about the Add Money channels or reach out to your specific bank for moreinformation.  

About Maya

Maya Philippines, Inc. (formerly Smart eMoney, Inc.) is the pioneer in mobile money and payments and is a subsidiary of Voyager Innovations, the digital innovations company of PLDT and Smart. 

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