Filipino customers have, over the years, become accustomed to quick service, seamless payments, and friction-free transactions of online shopping, so much so that they now expect the same at traditional brick-and-mortar stores. When a store feels slow or difficult to transact with, many shoppers will simply move on to other options that save them effort, even if that option won’t necessarily save them money.
That just outlines how important convenience is for today’s shoppers. From grocery stores and cafés to fashion boutiques and gas stations, more and more shoppers prioritize businesses that make completing transactions easy. The rise of digital wallets and the introduction of the QR code payment Philippines standard known as QR Ph has further accelerated this shift and made more customers expect faster, more flexible in-store experiences as their baseline.
To put things more simply, the easier you make things for customers, the more likely they are to choose and patronize your store. Here’s why a smoother, digitally-driven experience at your physical stores will attract and retain more customers.
Customers Want Payments to Be Fast and Effortless
Even before the digital era, people could spare a bit more patience for long queues, cash shortages, or payment delays. Today, these things are simply out of the question. You can expect customers to seek online and offline alternatives the moment these payment roadblocks impact their experience.
Get rid of your customers' payment headaches for good with Maya QR, a QR code payment service exclusive to Maya Business users. Maya QR lets you accept cashless payments from customers using any QR Ph participating bank or e-wallet app in moments. Customers simply scan your QR code—which can be a static QR code that you post at the point of sale or a dynamic QR code generated by the Maya Terminal POS device—and confirm payment on their phones.
Getting started is easy. Once you’ve become a Maya Business user, just set up your static QR code once using your free Maya QR kit, and you’ll be ready to accept QR payments. You can even post your QR code outside of your physical store. Post your QR code on your website, social media, and messaging apps, or display it on a banner in your store to get paid wherever your customers are.
Payment Flexibility Is Now a Non-Negotiable
Many shoppers today do not carry cash at all, relying instead on mobile wallets or digital banking apps for daily spending. Given that Filipino customers use a remarkably wide variety of cashless payments, your cashless or QR code POS system needs to support all locally popular methods without a hitch.
You’ll be glad to know that Maya QR can natively accept payments from multiple financial institutions and e-wallet providers that are participating in the Bangko Sentral ng Pilipinas QR Ph standard. This flexibility ensures that each of your in-store customers can pay in whichever way is most convenient for them.
Simpler Payments Reduce Checkout Bottlenecks
If you run a store long enough, you’ll eventually see bottlenecks in your payment process. Physical cash payments tend to have the most impediments, given that steps like counting cash, verifying bills, providing exact change, and logging the transaction manually can all take some time. Debit and credit cards are usually faster, but if the cards aren’t newer tap-to-pay or dipped EMV types, the process can take almost as long.
Yes, you can get pretty fast at these things, but regardless, these delays do add up, especially during peak hours. And if customers are queuing at your POS, those cumulative delays can lead to dropouts and lost sales.
While staff training will be the best way to smooth out checkouts, setting up a QR code payment system like Maya QR can help streamline the checkout flow by reducing the need for manual steps needed for cash and payment card transactions. When customers scan and pay directly from their phones, transactions move faster, and staff can serve more people within the same amount of time.
Convenient Payments Boost Transaction Accuracy and Customer Loyalty
In practice, human error is to be expected when handling large volumes of physical cash, such as when you unintentionally give out incorrect change. Even so, these issues have impacts on your daily reconciliation and relationships with customers.
Alongside better employee training and wider cashless adoption, integrating QR payments at checkout can reduce these risks by recording more of your transactions electronically. Payment confirmations are generated instantly, allowing both the customer and the business to see that the payment has been successfully completed, securing trust and helping ensure your books are in order.
Maya Convenience Keeps Customers Coming Back
Millions of Filipino customers and businesses trust Maya to facilitate simple and secure payments, both online and at brick-and-mortar locations throughout the Philippines. Sign up for Maya Business to start accepting QR code payments at your physical store. Start meeting and exceeding your customers’ expectations today.
Signing up for Maya Business gives you access to a Maya Business Deposit account for your Maya QR and other cashless payment settlements. It features an industry-leading 4% p.a. interest rate,* allowing your funds to grow while you focus on running your business. Maya Business Deposit also facilitates free InstaPay and PESONet transfers to give you big savings on your everyday business banking.
Becoming a Maya Business user also entitles you to a Maya Flexi Loan offer of up to PHP 2 million within 4 to 6 months of signing. Use the funds from your Maya Flexi Loan to train your checkout crew and develop the processes your store needs to improve the customer experience. Enjoy better terms on your next Maya Flexi Loan offers simply by choosing Maya Bank as your primary processor for all wallet and card payments.
Sign up for Maya Business to order your Maya QR kit. Download and explore the latest version of the Maya app to access all of Maya’s in-store solutions to further build the customer loyalty your store deserves.
*Open to select merchants.