7 Areas of Your Retail Operations That the Maya Terminal Can Help Improve

Point of sale (POS) terminals play a central role in retail businesses. In the past, these tools tended to require significant investments, which made them less accessible to small and midsize enterprises (SMEs) in the retail industry. Maya Business bridges this specific gap with the Maya Terminal, a portable and affordable POS terminal that’s specifically designed for retailers that maintain a physical storefront. The device, which is just slightly bigger than a smartphone, is capable of processing cashless payments made using e-wallets, QR Ph codes, and debit and credit cards. It features a magstripe reader, plus it can print physical receipts, issue digital ones, and connect to the internet via Wi-Fi or mobile data. The device has a slimmer version, the Maya Terminal Lite, that omits the receipt printing and magstripe reading features for added portability.

How can the use of Maya Terminal or May Terminal Lite improve your retail operations? Here are just some of the areas of your business where these portable devices can make a significant impact.

Checkout Process

First and foremost, adopting Maya Terminal in your physical store can revolutionize your checkout process. A lightweight POS device that is not tethered to a fixed point in your shop makes it possible for your business to explore store configurations that facilitate faster and more convenient transactions. Imagine a bustling store where payments can be accommodated in various areas and with immediacy—customers can finalize their purchases with ease, free from the frustration of waiting in long queues.

If a long queue is building up in front of your main cashier, for example, the portable POS device can be deployed to activate an alternative spot for processing transactions. This can be done right beside the main terminal, or a staff member can also use the device to process the payments of the customers who are still queueing. The potential benefits for your retail store are profound. These include improved operational efficiency and customer satisfaction, plus your retail store can be perceived as a forward-thinking and dynamic business entity.

Brick-and-Click Operations

A portable POS device plays a crucial role in enhancing the efficiency of brick-and-click operations, especially for customers opting for the cashless-on-delivery method. With this delivery payment option, businesses can seamlessly integrate their online and offline channels by allowing customers to pay for their purchases at the point of delivery using cards, QR codes, or mobile wallets. This not only expedites the checkout process but also reduces the reliance on cash in traditional cash-on-delivery transactions.

Achieving brick-and-click operations is feasible even for physical retail businesses without a conventional e-commerce website, thanks to innovative solutions like Maya Payment Links. By leveraging link payment solutions, merchants can easily accept payments by sending them secure links for payments through various messaging apps. They can accept credit card, debit card, e-wallet, and QR Ph payments This eliminates the need for a dedicated website for payment processing, making it more accessible for businesses that may not have the resources or infrastructure for a traditional online platform.

Customer Service

The addition of a portable POS device like Maya Terminal to your arsenal of tools can positively affect the level of customer service that your store can provide. Since your POS device can be used from anywhere in your store, your staff members now have the option to bring it where it can be of assistance. This means you can employ effective strategies for reducing wait times and give your customers a good impression of your business. This will help in customers being able to associate your brand with tailored shopping experiences.

Maya Terminal also empowers your staff members to break free from the constraints of traditional POS terminals. Because they can move around the store, your staff members have more opportunities to interact with your customers, provide them with assistance, answer queries, and complete their purchases on the spot. Their interactions can extend to offering product recommendations, explaining promotions, and addressing customer concerns in real time. This level of engagement fosters a positive rapport between the store and its customers, creating an environment where patrons feel valued and attended to.

Spatial Mobility and Flexibility

Integrating a portable POS device like Maya Terminal also injects a new level of adaptability into retail operations. Picture a store that can effortlessly shift its checkout area wherever it's needed or create impromptu pop-up stores for special promotions. A highly portable POS device plays a central role in such a setup. Maya Terminal, in particular, can serve as a versatile toolkit that allows businesses like yours to set up shop anywhere or engage customers with on-the-go transactions.

Let’s say your traditional retail shop is keen on attracting new customers. You might want to leverage a pop-up or seasonal shop for this reason and use it to showcase your wares in different locations. The highly portable Maya Terminal can serve as your POS terminal in a temporary or mobile space. This way, you won’t have to worry about the logistics of transporting a bulky traditional POS terminal.

The capability to set up pop-up stores or engage with buyers in various locations adds a layer of innovation to your customer interactions. This contributes to a positive brand image and can potentially boost sales during targeted promotions or events. The portable POS, in this context, becomes a practical tool for enhancing spatial mobility and flexibility within the retail landscape.

Inventory Management

One of the features of Maya Terminal is that it can be connected to the inventory management system that your store uses. This capability gives your staff members access to real-time updates on product availability and stock levels. This may seem like a simple capability, but it has serious benefits for your retail store. For one, since you can monitor your stocks from Maya Terminal, you can do away with manual stock checks and reduce the chances of both overstock and stockouts. This real-time synchronization is key to optimizing your store’s stock levels and enabling better decision-making. It also gives you a better, more accurate picture of customer demands and market trends. In addition, by maintaining optimal stock levels, your retail store can enhance cash flow, reduce holding costs, and create a smoother, more profitable operation overall.

Data Analytics

A portable POS system like Maya Terminal can serve as a data source for your business. Just like their traditional counterparts, portable POS terminals collect sales data in real time and offer valuable insights into customer preferences, popular products, and overall sales trends. The collected data, in turn, becomes a goldmine for analytics. Using the collected information, you will be able to identify patterns, forecast trends, and make informed decisions. This data-driven approach allows for optimization of product offerings and the creation of effective pricing strategies, which can then align your store closely with customer expectations and market demands.

Informed decisions based on data analytics lead to efficient allocation of resources, improved customer satisfaction, and increased profitability. In this sense, using Maya Terminal to collect and gather data can propel your retail store into a more competitive and customer-centric arena.

Security and Data Protection

Data security and privacy continue to be a point of concern for many customers. Maya Terminal can help you assure your customers that their data is safe with you. This is because the device, just like the host of financial solutions from Maya Business, makes use of world-class security measures. In particular, the terminal is EMV-certified and PCI-DSS-compliant. EMV is a global payment standard that is designed to protect customers from fraud, while PCI-DSS is a set of globally used security policies to protect transactions and credit and payment card data. With these security measures in place, your customers can transact with your store with confidence.

Elevate Your Retail Operations with Maya Business Solutions

Sign up for Maya Business to let your customers enjoy the full benefits of using Maya Terminal and discover the freedom afforded by hassle-free payment links via Maya Payment Links. Aside from having access to the portable POS at an affordable price, signing up for Maya Business also lets you take advantage of a Maya Business Deposit account, which you can use as your settlement account. With an industry-leading 2.5% per annum interest rate, you’ll earn PHP 25,000 in interest per year on a PHP 1 million deposit. Plus, you’ll be able to use InstaPay and PESONet to send money to your partners and suppliers for free. Signing up also qualifies you for a no-collateral Maya Flexi Loan offer of up to PHP 2 million in just 3 months. Just use Maya Business as your primary processor for all wallet and card payments. The more you use Maya Business solutions, the better the loan offer will be. Complete your Maya Business application today to enjoy all these benefits and more.