Your staff is an integral part of your business. They often serve as the face of your brand, interacting with customers, partners, and stakeholders on your behalf. The way they carry themselves, handle responsibilities, and engage with others directly reflects on your business. Whether it’s the first impression a customer gets at the front desk or the care shown in fulfilling a service, your team’s habits can shape your reputation and define the overall customer experience.
As a business owner, it’s up to you to create an environment that supports and encourages positive workplace habits. These habits not only help your staff perform at their best but also contribute to smoother operations, better teamwork, and long-term growth for your business. With the right guidance and reliable tools like Maya Business solutions that support day-to-day tasks, you can help your team work more efficiently and confidently. With that in mind, let’s go over some of the workplace habits worth developing to support a productive, professional, and people-first business.
1. Proactive Helpfulness Toward Customers
One of the most valuable habits your staff can develop is being proactive when it comes to customer assistance. Instead of waiting to be approached, staff should learn to observe and anticipate customer needs. This kind of initiative shows that your business is attentive, customer-focused, and genuinely willing to help.
For example, with options for QR code payment in the Philippines now on the rise, many customers who are still not used to the technology may feel confused when trying to pay. To guide them, your staff can politely step in and explain the difference between static and dynamic QR codes. A dynamic Maya QR code, for instance, is generated through the Maya Terminal where the cashier inputs the amount. This means the customer simply needs to scan the code and confirm the payment. Meanwhile, a static QR code requires the customer to manually enter the amount before completing the transaction by scanning the QR code displayed as a poster or standee at the point of sale. Taking the time to explain these differences not only speeds up the process but also ensures that the customer feels confident and supported throughout the experience.
2. Clear, Courteous, and Empathetic Communication
Good communication means speaking clearly, using polite language, and listening with patience. When staff respond with warmth and professionalism, even in stressful situations, customers feel valued. Encouraging practices like using courteous language and confirming details not only prevents misunderstandings but also builds lasting trust.
Fostering this habit starts with setting clear expectations, offering regular feedback, and leading by example. When your team consistently communicates with clarity and respect, it leads to better customer experiences and a more professional work environment.
3. Accountability and Team-Oriented Mindset
Reliable staff follow through on what they say, whether it's calling back a customer, completing a task on time, or helping a teammate when things get busy. This habit builds trust with both customers and co-workers, creating a smoother workflow and a more dependable team.
Encouraging a culture of accountability and teamwork among your staff helps everyone stay on track and feel supported. When your staff takes responsibility for their tasks and supports one another, it results in better service, improved collaboration, and a more positive work environment.
4. Paying Attention to Details
Even minor mistakes, such as wrong prices or misplaced items, can quickly lead to customer frustration. That’s why it’s important to build the habit of double-checking work and paying close attention to details. For example, if a static QR code printed on a standee is placed in a spot that’s hard to see, a staff member with attention to detail might notice and reposition it so customers can scan it more easily.
Training your staff to take a moment to review their tasks and surroundings helps reduce mistakes and improve overall service. This shows customers that your business is careful, reliable, and committed to getting things right.
5. Preparedness and Time Management
Being on time and ready to work sets the tone for a productive day. Staff who plan ahead, check their schedules, and come prepared are better equipped to serve customers efficiently and stay focused on their tasks.
Effective time management is just as important to daily operations. Knowing how to prioritize and make good use of slower hours can significantly boost productivity. For instance, during quiet periods, staff can restock shelves, organize work areas, or assist teammates instead of waiting idly. Cultivating these habits helps build a reliable routine that benefits both your team and your customers.
6. Maintaining Clean and Orderly Workspaces
A clean and organized workspace makes it easier for staff to work and gives customers a good impression of your business. Clutter and mess not only slow things down but can also make your team look unprofessional.
Encourage your staff to tidy as they go and keep shared areas in order. When cleanliness becomes a habit, it leads to better efficiency, fewer mistakes, and a more welcoming environment for everyone. It also helps create a safer and more comfortable space where both staff and customers can feel at ease.
Help Your Staff Serve Customers Better with Maya QR
Positive workplace habits are key to building a reliable, efficient, and customer-friendly business. Along with this, the right tools, like a secure and trusted QR code payment system can also support your team in delivering faster, smoother service. Sign up for Maya Business to access smart payment solutions that help you and your staff work more efficiently every day.
Setting up a Maya Business account lets you open a Maya Business Deposit account, which can double as your settlement account. With an industry-leading 2.5% per annum interest rate, you’ll earn PHP 25,000 in interest per year on a PHP 1 million deposit. Additionally, you’ll be able to send money to your partners and suppliers for free via InstaPay and PESONet, helping you maximize your savings.
Signing up also qualifies you for a no-collateral Maya Flexi Loan offer of up to PHP 2 million in just 3 months, which you can use to improve or scale up your operations. Just make sure to use Maya as your primary processor for all wallet and card payments. The more you use our solutions, the better the loan offer will be.
Sign up for Maya Business today to enjoy the benefits of Maya Business solutions, and equip your staff with tools that can help your business run more efficiently.
