Do I need to enroll my account number or biller before I can my bill?
Paying bills using your Paymaya is so easy! No need to enroll your account number or biller to pay your bills.
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How do I load my PayMaya?
You can load your PayMaya at 7-eleven, Robinson’s Dept. Store, SM business centers, Smart Padala, Smart Wireless Center, BDO, & Touch Pay. To learn more, click here(link to FAQs for loading).
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Can I use this if I just have the physical card?
No, you need to have the app to be able to use this service.
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Can I pay the bill of my family or friend using this?
Yes, as long as you provide their correct account number.
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Can I use this to pay my bills anywhere?
Yes, as long as you have internet connection to log in to the app.
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Do I need to be upgraded to use Pay Bills?
No, you just need to download, activate, and load up your PayMaya account to use this.
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Are there any fees?
The fees will be displayed on the interface as they vary depending on the biller.
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Can I pay my bills in advance?
Yes, you can pay at least 3 to 5 days in advance. However, some billers do not accept advance payments. We recommend that you contact first your service provider to check if they allow advance payments.
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Can I make partial payments?
We recommend paying in full as some billers do not allow partial payments. Please check with your biller.
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Will the app show my balance due?
No, you may refer to your billing statement to know your due balance.
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How do I make sure my bill was paid?
Paymaya will give you an in-app notification that your bill has been paid with reference ID and receipt no. The receipt no. does not serve as an official receipt but only a transaction receipt no.
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What happens if my bills payment fails?
The amount you wanted to pay will return to your account.
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Can I pay my bills after their due date?
This depends if the specific biller allows it. Some billers allow this, kindly check with your biller.
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Can I pay more than the amount due?
This depends if the specific biller allows it. Some billers allow this, kindly check with your biller.
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If I pay my bills today, when will my payment be credited?
Posting of transaction depends on the biller. To ensure continuous service of your billers, please ensure to pay your bills 3-5 days before your due date.
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What do I do if I settled the wrong account? Is there a charge to have this reversed?
There is no reversal once you’ve confirmed your payment. Kindly double check your account number to avoid inconvenience.
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What is the maximum amount allowed for bills pay?
You have up to P50,000 limit per transaction, and a daily limit of P100,000 for upgraded users. You are allowed to make multiple transactions but note that the total amount should not exceed your daily limit.
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Is it considered late payment if I paid on the exact due date given that it takes a while for the payment to be posted?
This depends if the specific biller allows it. Kindly check with your biller.
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Will I get an official receipt when I pay my bills through PayMaya?
No, but we will provide a reference number to show/track your payment. To request an official receipt, please contact your biller.
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Why is the Pay Bills option empty in my app?
You would need the latest version of the app for you to use Bills Pay.
