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    Get the App

    It’s everything and a bank. What more could you need?

    Scan to download the Maya app
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    For existing Maya users,
    update your app to Maya

    Or head to the app store
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    Get Help

    Your guide to getting the answers and assistance you need

    Before contacting us

    Here are some things you can do first

    Check for any related advisories

    On the app

    Tap the Messages icon on the upper right of the screen, select 'Updates,' and choose 'Advisory'

    Browse our Help Center for answers

    Click 'Help & Support' at the top of the site

    OR

    For a more guided experience, go to your Profile on the app and select 'Chat with us'

    Didn’t find what you were looking for?

    Here's how you can contact us directly

    Step 1

    Prepare information related to your concern

    • check icon Screenshots of the issue you encountered
    • check icon Prior messages and communications with our support team
    • check icon Other supporting documents or evidence
    • check icon Transactions details, such as receipts and confirmation messages
    • check icon A reference ID or ticket number assigned to your concern

    Step 2

    Contact us via call

    For payments, bills, and other wallet concerns For banking and loan concerns For Maya Center concerns
    phone iconPhone +632 8845 7788 1800 1084 57788 toll-free *788 for free using Smart +632 8845 7777 1800 1084 57777 toll-free using PLDT 15177 for free using Smart, Sun, and TNT

    IMPORTANT!

    We will never ask for your password, OTP, card number, or CVV. We will also never charge any fees to assist you in any way.

    Step 3

    Get answers

    via email icon

    VIA EMAIL

    Please expect a response within 2 working days and a resolution or the appropriate next steps within 10 calendar days. We'll provide a case number to help you track your concern.

    via call icon

    VIA CALL

    If we're unable to address your concern after the first call, our commitment is to provide you with a resolution within 10 calendar days.

    If your concern involves external parties (other financial institutions, merchants, etc.) or requires detailed investigation (fraud, transaction disputes, etc.), we'll provide you with an initial timeline and update you every step of the way.

    Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. Here's how you can contact them:

    email icon

    consumeraffairs@bsp.gov.ph www.bsp.gov.ph

    phone icon Direct Line

    (02) 5306 2584 or
    (02) 8707 7087

    phone icon Trunk Line

    (02) 8708 7701
    loc. 2594

    It’s everything and a bank. What more could you need?

    For existing PayMaya users, update your app to Maya

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    Maya App in Google PlayStore
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    Maya App Light Mode Maya App Dark Mode
    Maya Customer Hotline: (+632) 8845-7788
    Domestic Toll-Free: 1-800-1084-57788
    Mobile: Dial *788 using your Smart mobile phone
    support@maya.ph

    Maya is powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas.
    www.bsp.gov.ph
    Scan to download
    the Maya app
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