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Get Help

Your guide to getting the answers and assistance you need

Before contacting us

Here are some things you can do first

Check for any related advisories

On the app

Tap the Messages icon on the upper right of the screen, select 'Updates,' and choose 'Advisory'

On Facebook

Visit facebook.com/mayaiseverything

Browse our Help Center for answers

Click 'Help & Support' at the top of the site

Click 'Help & Support' at the top of the site

OR

For a more guided experience, go to your Profile on the app and select 'Chat with us'

Didn’t find what you were looking for?

Here's how you can contact us directly

Step 1

Prepare information related to your concern

  • check icon Screenshots of the issue you encountered
  • check icon Prior messages and communications with our support team
  • check icon Other supporting documents or evidence
  • check icon Transactions details, such as receipts and confirmation messages
  • check icon A reference ID or ticket number assigned to your concern

Step 2

Contact us via call or email

For payments, bills, and other wallet concerns For banking and loan concerns For Maya Center concerns
phone iconPhone +632 8845 7788
1800 1084 57788 toll-free
*788 for free using Smart
+632 8845 7777
1800 1084 57777 toll-free using PLDT
15177 for free using Smart, Sun, and TNT
email iconEmail support@maya.ph support@mayabank.ph support.mayaagent@mayabank.ph
For payments, bills, and other wallet concerns For banking and loan concerns For Maya Center concerns
phone iconPhone +632 8845 7788 1800 1084 57788 toll-free *788 for free using Smart +632 8845 7777 1800 1084 57777 toll-free using PLDT 15177 for free using Smart, Sun, and TNT

IMPORTANT!

We will never ask for your password, OTP, card number, or CVV. We will also never charge any fees to assist you in any way.

Step 3

Get answers

via email icon

VIA EMAIL

Please expect a response within 2 banking days and a resolution or the appropriate next steps within 10 calendar days. We'll provide a case number to help you track your concern.

Please expect a response within 2 working days and a resolution or the appropriate next steps within 10 calendar days. We'll provide a case number to help you track your concern.

via call icon

VIA CALL

If we're unable to address your concern after the first call, our commitment is to provide you with a resolution within 10 calendar days.

If your concern involves external parties (other financial institutions, merchants, etc.) or requires detailed investigation (fraud, transaction disputes, etc.), we'll provide you with an initial timeline and update you every step of the way.

Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. Here's how you can contact them:

email icon

consumeraffairs@bsp.gov.ph

phone icon Direct Line

(02) 5306 2584 or
(02) 8707 7087

phone icon Trunk Line

(02) 8708 7701
loc. 2594

It’s everything and a bank. What more could you need?

For existing PayMaya users, update your app to Maya

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