Mag-cash In na sa Maya gamit ang Maya Center!

No, you won’t be charged with a Cash In fee. Adding money to your PayMaya account via Smart Padala is entirely free. This allows you to maximize the full amount you transfer to your account without paying a convenience fee.

Cashing in through Smart Padala is free. However, If you select other Cash In partner channels, the Cash In fee will be 2% for every successful transaction. This will be charged to the total cash amount you entered and can be refunded for accounts that have not reached the monthly threshold of Php 10,000.00.

To help provide you with a clearer understanding, here’s an example. Let’s say you want to Cash In Php 1,000.00 to your PayMaya account, the computations will appear like this:

Php 1,000.00 x 2% = Php 20.00
Php 1,000 - 20 = Php 980.00

When you transfer Php 1,000.00 through other partner channels, you will be billed with a 2% Cash In fee. In this case, the Php 20.00 will be deducted from the total amount. This means the credited amount that will reflect on your PayMaya account is Php 980.00. However, the Php 20.00 will be refunded to your account within 24 hours, as long as your total cash ins for the month have not exceeded Php 10,000.00.

On the other hand, If you cashed in amount is more than the Php 10,000.00 monthly threshold, the 2% will serve as a processing fee and you won’t receive a Cash In fee refund. This will continue each time you successfully Cash In, until the next month when your monthly cap refreshes. It’s only then can you receive refunds again.

All regular PayMaya accounts have a monthly Cash In limit of Php 50,000.00, while fully upgraded accounts can enjoy the Php 100,000.00 limit per month. If you are interested in upgrading your account, you can visit this page.

You can check your Cash In limit by simply following these steps:

1. Launch the PayaMaya app on your phone and log in to your account.
2. Tap the menu icon at the top left corner on the home screen.
3. Choose “Account Limits”.
4. View your daily and monthly limits.

If you see you are about to reach your limit for the day, don’t worry because daily caps refresh the next day. On the other hand, monthly Cash In limits reset on the first day of the succeeding month.

We at PayMaya strive to give you the best possible experience each time you use the app and its other services. To ensure we continue serving you better, we would appreciate you letting us know about similar concerns. You can reach out to any of our official support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

We have many Cash In partner channels you can explore including mobile and online banking. When you opt for digital money transfers, you can also reduce physical cash handling and in-person interactions. While we address your Cash In concern through Smart Padala, you can select other over-the-counter and digital channels to add money to your PayMaya account in the meantime.

For any of your PayMaya-related concerns, you can contact our PayMaya Customer Support team through the following:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

Our friendly customer assistance representatives will happily answer any of your questions about our services and PayMaya-approved partners.

Adding money to your PayMaya account through Smart Padala is easy. On your phone, launch the PayMaya account and log in to your account. Select Smart Padala among the listed add money channels and enter the desired amount you want to Cash In. A code will be generated, which you need to give to the cashier at the Smart Padala branch you visit. Your PayMaya account will then be credited with the amount you requested.

Whenever you add money to your PayMaya account, you also get to experience the convenience of cashless transactions through our many payment partners. Along with paying your utility bills and shopping online through our partner merchants, you can use PayMaya to send money to your loved ones—even if they don’t have bank accounts. They can claim the money you sent at any Smart Padala branch. All they need is to present a valid ID and the transaction reference number.

Imagine all that you can do with just a few taps on the phone while at the comfort of your home. It’s so easy and it can help you stay safe, which is part of everyone’s priority during the current pandemic. By embracing cashless transactions, you can lessen physical contact with others. This allows you to protect yourself and your family against infections.

It’s really simple to Cash In to your PayMaya account through your preferred Smart Padala branch. Just follow these steps:

1. Open the PayMaya app on your phone and log in to your account.
2. On the home screen, select the “Add Money” icon.
3. In the list of Add Money partners, choose Smart Padala.
4. Enter the desired amount you want to add to your account and press “continue”.
5. Go to your preferred Smart Padala location and give the Add Money code to the cashier. Settle the payment and present a valid ID to the cashier.
6. Wait for a text message confirming the transaction is successful to be sent to your phone.

Once you have received an SMS confirmation, you can be confident knowing your money has been cashed in to your account. Now, you can relax and enjoy the many features of PayMaya.

Our PayMaya agents, officers, and support staff are trained to conduct all businesses with customers professionally by complying with our rules and regulations. Hence, official PayMaya agents, officers, and support staff will never ask you to share private information during the exchange:

• Your Password or One-Time Password (OTP)
• Your PIN
• Your Complete Card Number with CVV and Expiry Date

IMPORTANT: In case you experience an agent or officer requesting these sensitive details, please report them to our hotline at (632) 8845-77-88 or through our Toll-Free number: 1800-1084-57788. We also recommend immediately changing your PINs and passwords if you feel your PayMaya account has been compromised.