Cash in to You Maya Account via RD Pawnshop

Yes, you will be charged a 2% in cash in fee each time you add money to your PayMaya account through RD Pawnshop. However, this only applies if you have surpassed your Php 10,000 monthly threshold. If you have yet to surpass the monthly threshold, then the cash in fee won’t be billed to your PayMaya account.

The 2% cash in fee serves as our processing fee when you add money through our over-the-counter channels.

You also have the option to use digital channels, such as online and mobile banking for a more convenient cash in experience. Using digital channels is encouraged, especially during the current pandemic, as it prevents you from having to physically handle cash. Please be reminded that the cash in fee only applies to PayMaya account holders who have exceeded the Php 10,000 monthly threshold.

You will see an update on your PayMaya account’s activity list once the Cash in transaction is successful. Here, you can check if you were charged the correct fee by inspecting the received money and the cash in fee to PayMaya.

To keep an eye on your add money or cash in limit, simply follow these steps:

1. Log in to your PayMaya account.
2. Click on the menu icon located at the top left corner of the app’s home screen.
3. Select “Account Limits”.
4. View the daily and monthly limits of your account.

It’s recommended to check your cash in limit regularly to prevent having to pay for cash in fees in every transaction.

For any PayMaya related questions and concerns, you can reach our PayMaya Customer Support Team through the following portals:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

Our friendly customer service representatives will be more than happy to answer all your queries regarding our services and PayMaya-approved partners.

Adding money to your PayMaya account through RD Pawnshop requires the use of your PayMaya app on your mobile device. Once you’ve inputted the amount you want to cash in, a barcode for your requested amount will be generated, which will then be scanned by the cashier at your preferred RD Pawnshop branch. Afterwards, you’ll receive an SMS message stating that your transaction has been successful. It’s that simple!

Cashless money transfers aren’t only easy, but they also provide safety and convenience during this pandemic. With the PayMaya app, you can send money to loved ones, enjoy shopping online, and pay for your utilities—all at your fingertips.

It’s easy to cash in or add Money to your PayMaya account through any RD Pawnshop branch. Simply follow these steps and your money will be instantly credited to your account:

1. Log in to the PayMaya app.
2. Tap the “Cash In” icon on the home screen.
3. Tap on the RD Pawnshop logo.
4. Type in the desired amount and press “Continue”.
5. An Cash In code will be generated by the app.
6. Go to the nearest RD Pawnshop branch and inform the cashier that you’re cashing in to your PayMaya account.
7. Show the generated Cash In code along with your payment.
8. A confirmation text will be sent to your phone.

Once you have received the SMS message, you can rest easy knowing that your money has been cashed in to your account.

If you have surpassed your monthly threshold, the 2% convenience will be billed from the total cash amount you’ve entered.

For example, if you’re cashing in Php 1,000 to your PayMaya account via RD Pawnshop, 2% will be deducted from the overall amount that will be credited. To ensure that you receive the right amount of cash, you need to take into consideration the 2% cash in fee like so:

Php 1,000.00 x 2% = Php 20.00
Php 1,000 - 20 = Php 980.00

Once you’ve paid Php 1,000.00 to the cashier at RD Pawnshop, you will be credited with Php 980 to your PayMaya account. However, if you have not reached your monthly threshold, the Php 20.00 deducted as a cash in fee will be credited back to your account via PayMaya refund.

However, remember that cash in fees are non-refundable for accounts that have gone beyond the Php 10,000 monthly threshold.

Regular PayMaya account holders get a Php 50,000 cash in limit every month. Fully upgrading your account, however, will raise that limit up to Php 100,000. If you’re interested in upgrading your PayMaya account, visit this page.

As long as you have not exceeded your Php 10,000 cash in limit for the month, you are eligible to receive a cash rebate. This only applies if you have cashed in through channels that charge cash in fees.

Refunds for cash in fees should be credited to your PayMaya account within 24 hours after the transactions. If you have not received it by then, please contact us through the following support channels:

• Email: support@paymaya.com
• PayMayaCares on Facebook Messenger: http://m.me/PayMayaCares

PayMaya cares about your experiences when using our app, so if you have any concerns, please let us know by contacting us through the following channels:

• Email: support@paymaya.com
• PayMayaCares Facebook Messenger: https://m.me/PayMayaCares

In the meantime, you can add money through the other Cash in partners in your area.

Here at PayMaya, we want to make sure that all of your transactions are completed as safely and as conveniently as possible. That’s why our PayMaya officers, support staff, and agents comply with our rules and regulations when conducting business with our clients. A PayMaya officer, agent, or support staff will never ask for the following private details during your exchange:

• Your One-Time Password (OTP) or PayMaya Account Password
• Your PIN
• Your Complete Card Number with CVV and Expiry date

Important: If you encounter any officer asking for any of these sensitive information, report them to our hotline at (632) 8845-77-88 or through our Toll Free number: 1800-1084-57788. We also recommend changing your PIN immediately if you suspect that your PayMaya account has been compromised.