When you discover that your Landers Cashback Everywhere Credit Card (LCECC) is damaged, lost, or stolen, it's crucial to act swiftly to protect both your card benefits and your financial security. The longer your card remains compromised, the greater the risk to your account and personal information. Thankfully, as the leading digital bank in the Philippines, Maya offers advanced security measures designed to safeguard your assets. Reporting the issue to Maya and following the necessary steps to minimize further risks are also very simple to do and are stress-free processes. In this short article, we’ll cover the things you should do if your card is ever compromised.
For Damaged Cards, Request to Have Them Replaced Immediately
If your credit card is damaged, it's essential to request a replacement as soon as possible. A damaged card can become difficult to use, potentially leaving you unable to complete transactions when you need to. Moreover, your damaged card could compromise the functionality of the EMV chip. By promptly requesting a replacement, you can ensure secure online credit card transactions and cashless in-store payments without worry. To have your damaged Maya credit card replaced, simply follow these steps:
Keep in mind that card replacement fees may apply.
For Lost, Compromised, and Stolen Cards, Cancel Them Immediately
In the unfortunate event that you have a lost Maya credit card or one that’s been compromised or stolen, it’s imperative to cancel it immediately. Time is of the essence in such situations because the longer your card remains active, the higher the risk of fraudulent charges being made using your card by criminal actors. Deactivating your Maya credit card is easy. All you have to do is log in to your Maya account and do the following:
Some fees may apply when replacing a lost or stolen credit card.
Take Preemptive Measures with Limits and Controls
In addition to the steps for handling a lost, stolen, or damaged credit card, it’s essential to be proactive about your card's security. Maya provides features that allow you to control how your card is used, giving you unmatched peace of mind.
If you believe you just misplaced your card but aren’t ready to cancel it, you can easily toggle off all transactions in the app under the Limits and Controls section. This temporary measure prevents any transactions from occurring, ensuring that your card remains safe while you search for it.
Here’s how to manage your card’s limits and controls:
This feature allows you to maintain control over your card, ensuring that even if it’s lost momentarily, no transactions can take place until you’re ready to reactivate it.
Report Unauthorized Charges to Maya Support
If you notice an unauthorized purchase on your in-app transaction list, it’s crucial to act quickly to protect your account. The first step is to disable online payments on your card to prevent further unauthorized transactions. Here’s how to do it:
Once you’ve disabled online payments, take note of the details of the unauthorized transaction in your credit card history, including the transaction amount, date, and merchant information. This information will be vital when reporting the incident.
Next, contact our support team to report the unauthorized charge:
Promptly reporting unauthorized charges not only helps protect your account but also assists in the investigation of the incident, ensuring that you can recover any lost funds.
Update Your Login Information and Card Pin
After reporting the issue and securing a replacement card, it’s vital to update your login information and card PIN. Hackers, fraudsters, and other criminal actors often use compromised card information to gain access to online banking accounts and other financial platforms. As such, changing your password and PIN provides you with an extra layer of security to your accounts, making it more difficult for unauthorized users to gain access.
To change your Maya App account password, do the following:
When creating a new password, avoid using easily guessable information like your full name or the date you were born. You should also consider combining upper and lowercase letters, numbers, and special letters to make the password more difficult to figure out.
To change your PIN, open the Maya App and do the following:
It’s recommended to regularly update your login credentials and PIN to secure your current accounts. This also helps you instill a habit in yourself of abiding by robust security practices, protecting your finances and private information in the long run.
We’ve made the Landers Everywhere Cashback Credit Card one of the most secure credit cards in the Philippines. With these tips, you can rest assured that your account and private information will remain safe in case your credit card is stolen, lost, damaged, or compromised.
If you have other questions, such as “how to ensure safe transactions,” click here to be redirected to our support page.
These Stories on Maya Bank
Maya is powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas.
www.bsp.gov.ph